Evaluation Form - Torres Staff Evaluation System

Question 1 *

Performance Rating

To what extent did the employee meet or exceed sales targets (room bookings, events, packages)?

Category: Revenue Achievement 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 2 *

Performance Rating

How consistent is the employee in generating revenue?

Category: Revenue Achievement 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 3 *

Performance Rating

How proactive is the employee in sourcing new clients (corporate, walk-ins, online inquiries)?

Category: Lead Generation 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 4 *

Performance Rating

What strategies does the employee use to attract potential clients?

Category: Lead Generation 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 5 *

Performance Rating

How effective is the employee in converting inquiries into confirmed bookings?

Category: Conversion Rate 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 6 *

Performance Rating

How well does the employee follow through with leads?

Category: Conversion Rate 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 7 *

Performance Rating

How well does the employee maintain relationships with repeat clients and partners?

Category: Account Management 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 8 *

Performance Rating

Does the employee actively upsell services (rooms, events, amenities)?

Category: Account Management 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 9 *

Performance Rating

How effective are the marketing campaigns initiated or supported by the employee?

Category: Campaign Execution 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 10 *

Performance Rating

Does the employee contribute creative ideas aligned with the resort’s theme (e.g., “Travel the World in One Day”)?

Category: Campaign Execution 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 11 *

Performance Rating

How well does the employee manage online platforms (Facebook, Instagram, booking sites)?

Category: Digital Marketing 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 12 *

Performance Rating

Does the employee respond promptly to online inquiries and messages?

Category: Digital Marketing 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 13 *

Performance Rating

How well does the employee represent and promote Torres Farm’s brand identity?

Category: Brand Promotion 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 14 *

Performance Rating

Does the employee ensure consistency in messaging and visuals?

Category: Brand Promotion 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 15 *

Performance Rating

How professional and engaging is the employee when dealing with clients?

Category: Client Engagement 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 16 *

Performance Rating

Does the employee provide personalized recommendations?

Category: Client Engagement 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 17 *

Performance Rating

How well does the employee handle client concerns, objections, or complaints?

Category: Customer Satisfaction 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 18 *

Performance Rating

Are clients satisfied with their service based on feedback?

Category: Customer Satisfaction 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 19 *

Performance Rating

How effectively does the employee coordinate with operations (front office, housekeeping, events team)?

Category: Internal Coordination 1.1 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 20 *

Performance Rating

Does the employee ensure smooth execution of bookings and events?

Category: Internal Coordination 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 21 *

Performance Rating

Are reservations, contracts, and event details properly documented and error-free?

Category: Accuracy of Booking Details Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 22 *

Performance Rating

Are proposals, quotations, and contracts properly prepared?

Category: Reports and Documentation 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 23 *

Performance Rating

Does the employee meet deadlines consistently?

Category: Attendance & Responsiveness 1.2 Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 24 *

Performance Rating

Does the employee take initiative in proposing new ideas, packages, or promotions?

Category: Initiative Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 25 *

Performance Rating

How effective is the employee in verbal and written communication?

Category: Communication Skills Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 26 *

Performance Rating

How well does the employee adjust to market trends, client demands, and operational changes?

Category: Adaptability Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 27 *

Performance Rating

Does the employee collaborate well with other departments?

Category: Teamwork Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 28 *

Performance Rating

How does the employee contribute to increasing occupancy rates, event bookings, and overall revenue?

Category: Contribution to Business Growth Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 29 *

Performance Rating

Does the employee stay updated on competitors, pricing trends, and customer preferences?

Category: Market Awareness Sort Category:

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 30 *

Performance Rating

Rate how much the employee shows their strengths at work.

Category: Strengths Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 31 *

Performance Rating

Rate how well the employee performs their job.

Category: Areas for Improvement Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 32 *

Performance Rating

Rate how capable the employee is of doing the job without extra support.

Category: Recommended Actions Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 33 *

Performance Rating

Does the employee submit timely and accurate reports (sales reports, client database, forecasts)?

Category: Reports and Documentation 1.1 Sort Category: D

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 34 *

Performance Rating

Is the employee punctual and responsive to urgent sales or client needs?

Category: Attendance & Responsiveness 1.1 Sort Category: D

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Department-Focused Evaluation

Evaluating: Allysa Marie Cervantes

Allysa Marie Cervantes

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