Achieves departmental targets (sales, occupancy, guest satisfaction, efficiency).

Meets individual performance commitments set at the beginning of the period.

Aligns departmental goals with the resort’s mission, vision, and quality objectives.

Demonstrates sound judgment, addresses challenges effectively, and resolves issues promptly.

Adheres to QMS, SOPs, policies, DOT standards, and legal/regulatory requirements.

Efficiently manages departmental budget, resources, and cost control measures.

Introduces improvements, new ideas, and innovative practices to enhance guest experience and competitiveness.

Builds effective teams, resolves conflicts, and ensures cooperation across departments.

Demonstrates ethical behavior, transparency, and professionalism in all decisions and actions.

Responds effectively to organizational changes, industry trends, and unforeseen challenges while ensuring departmental stability and performance.

Identifies, coaches, and develops high-potential staff for future leadership roles; ensures sustainability of departmental performance.

Provides clear direction and guidance to the department; motivates and develops subordinates.