Provides clear direction and guidance to our team.

Motivates staff to perform at their best.

Demonstrates confidence and leads by example.

Treats all staff fairly and without favoritism.

Evaluates staff based on performance, not personal preference.

Demonstrates honesty, integrity, and ethical behavior.

Listens to staff concerns and suggestions.

Communicates clearly and provides timely feedback.

Ensures that important information is shared with the team.

Acts professionally in all situations.

Supports staff learning and professional growth.

Maintains composure and fairness even under pressure.

Meets individual performance commitments set at the beginning of the period.

Achieves Key Performance Indicators for the department

Completes tasks accurately, on time, and up to resort standards.

Can be trusted with responsibilities, follows through on commitments.

Shows proactiveness, offers solutions, goes beyond basic duties.

Reports on time, maintains good attendance record.

Ensures staff follow grooming standards, attendance, hygiene, safety, and QMS policies.

Maintains professional appearance, complies with resort standards.

Works well with colleagues, supports team objectives, and contributes to a harmonious work environment.

Demonstrates courtesy, responsiveness, and professionalism in dealing with guests; contributes to positive guest experiences.

Expresses ideas clearly, listens actively, and maintains respectful communication with both guests and colleagues.

Adjusts well to changes in tasks, schedules, or procedures; remains effective under pressure or unexpected situations.