Meets individual performance commitments set at the beginning of the period.

Achieves Key Performance Indicators for the department.

Provides clear direction, motivates staff, enforces discipline, and ensures teamwork.

Ensures staff follow grooming standards, attendance, hygiene, safety, and QMS policies.

Reliable, responsible, and accountable for staff performance and departmental outputs.

Achieves departmental goals aligned with the resort’s mission, vision, and quality objectives.

Demonstrates sound judgment and resolves staff or guest issues effectively.

Ensures staff deliver excellent guest service and responds to guest feedback effectively.

Supervises staff to maintain high-quality outputs, meets resort standards, ensures timely completion of tasks.

Demonstrates mastery of department operations, SOPs, and applies knowledge effectively.

Coordinates effectively with staff, peers, and management; fosters inter-departmental cooperation.

Suggests improvements, introduces innovations, and supports continuous improvement.