Evaluation Form - Torres Staff Evaluation System

Question 1 *

Performance Rating

Meets individual performance commitments set at the beginning of the period.

Category: IPCR (Individual Performance Commitment & Review) Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 2 *

Performance Rating

Achieves Key Performance Indicators for the department

Category: KPI Achievement Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 3 *

Performance Rating

Provides clear direction, motivates staff, enforces discipline, and ensures teamwork.

Category: Leadership & Supervision Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 4 *

Performance Rating

Achieves departmental goals aligned with the resort’s mission, vision, and quality objectives.

Category: Departmental Results Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 5 *

Performance Rating

Demonstrates sound judgment and resolves staff or guest issues effectively.

Category: Decision-Making & Problem-Solving Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 6 *

Performance Rating

Reliable, responsible, and accountable for staff performance and departmental outputs.

Category: Dependability & Accountability Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 7 *

Performance Rating

Suggests improvements, introduces innovations, and supports continuous improvement.

Category: Initiative & Innovation Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 8 *

Performance Rating

Coordinates effectively with staff, peers, and management; fosters inter-departmental cooperation.

Category: Communication & Coordination Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 9 *

Performance Rating

Ensures staff follow grooming standards, attendance, hygiene, safety, and QMS policies.

Category: Compliance & Discipline Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 10 *

Performance Rating

Ensures staff deliver excellent guest service and responds to guest feedback effectively.

Category: Customer Service Orientation Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 11 *

Performance Rating

Supervises staff to maintain high-quality outputs, meets resort standards, ensures timely completion of tasks.

Category: Work Quality & Efficiency Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 12 *

Performance Rating

Demonstrates mastery of department operations, SOPs, and applies knowledge effectively.

Category: Job Knowledge & Competence Sort Category: A

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Department-Focused Evaluation

Evaluating: Staff Charlyn Mordeno

Staff Charlyn Mordeno

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Additional Comments