Evaluation Form - Torres Staff Evaluation System

Question 1 *

Performance Rating

Maintains high standards of cleanliness and sanitation in guest rooms and public areas

Category: 1. Room Cleanliness Standards Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 2 *

Performance Rating

Ensures rooms are thoroughly cleaned, organized, and guest-ready

Category: 1. Room Cleanliness Standards Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 3 *

Performance Rating

Demonstrates thoroughness in cleaning (linens, bathrooms, amenities, fixtures)

Category: 2. Attention to Detail Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 4 *

Performance Rating

Identifies and addresses even minor cleanliness issues

Category: 2. Attention to Detail Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 5 *

Performance Rating

Delivers consistent cleaning quality across all assigned rooms and areas

Category: 3. Consistency of Work Quality Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 6 *

Performance Rating

Meets established housekeeping standards at all times

Category: 3. Consistency of Work Quality Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 7 *

Performance Rating

Completes room cleaning within the required time standards

Category: 4. Timeliness of Room Turnover Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 8 *

Performance Rating

Supports timely room availability for check-in

Category: 4. Timeliness of Room Turnover Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 9 *

Performance Rating

Maximizes time and resources without compromising quality

Category: 5. Work Efficiency Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 10 *

Performance Rating

Handles workload effectively, especially during peak periods

Category: 5. Work Efficiency Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 11 *

Performance Rating

Follows standard cleaning procedures and safety protocols

Category: 6. Adherence to SOPs Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 12 *

Performance Rating

Uses proper cleaning materials and equipment correctly

Category: 6. Adherence to SOPs Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 13 *

Performance Rating

Properly handles linens, towels, and guest supplies

Category: 7. Linen and Inventory Management Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 14 *

Performance Rating

Reports shortages, damages, or discrepancies promptly

Category: 7. Linen and Inventory Management Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 15 *

Performance Rating

Coordinates effectively regarding room status (vacant, occupied, for cleaning, ready)

Category: 8. Coordination with Front Office Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 16 *

Performance Rating

Ensures accurate and timely updates

Category: 8. Coordination with Front Office Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 17 *

Performance Rating

Cooperates with fellow housekeeping staff and other departments

Category: 9. Teamwork Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 18 *

Performance Rating

Supports team operations and maintains a positive work environment

Category: 9. Teamwork Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 19 *

Performance Rating

Demonstrates courtesy and respect when interacting with guests

Category: 10. Professional Conduct with Guests Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 20 *

Performance Rating

Responds politely to guest requests when encountered

Category: 10. Professional Conduct with Guests Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 21 *

Performance Rating

Handles housekeeping-related requests (extra towels, room cleaning, etc.) promptly

Category: 11. Responsiveness to Guest Requests Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 22 *

Performance Rating

Follows safety guidelines and proper handling of chemicals and equipment

Category: 12. Safety Awareness Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 23 *

Performance Rating

Reports hazards or maintenance issues immediately

Category: 12. Safety Awareness Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 24 *

Performance Rating

Observes lost-and-found procedures properly

Category: 13. Honesty and Integrity Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 25 *

Performance Rating

Demonstrates trustworthiness in handling guest belongings

Category: 13. Honesty and Integrity Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 26 *

Performance Rating

Reports to work on time and follows assigned schedules

Category: 14. Attendance and Punctuality Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 27 *

Performance Rating

Maintains good attendance record

Category: 14. Attendance and Punctuality Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 28 *

Performance Rating

Follows company rules, policies, and supervisor instructions

Category: 15. Work Discipline Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 29 *

Performance Rating

Takes proactive steps to maintain cleanliness beyond assigned tasks

Category: 16. Initiative Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 30 *

Performance Rating

Volunteers assistance when needed

Category: 16. Initiative Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Question 31 *

Performance Rating

Adjusts to workload changes, peak seasons, and urgent cleaning requirements

Category: 17. Adaptability Sort Category: E

Rating (1-5 scale):

1 2 3 4 5

1 = Poor | 2 = Fair | 3 = Good | 4 = Very Good | 5 = Excellent

Department-Focused Evaluation

Evaluating: Sairah Suarez

Sairah Suarez

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